Frequently Asked Questions

Welcome to SunTech Mall FAQ page! Here, you’ll find answers to some of the most commonly asked questions to help make your shopping experience smooth and enjoyable.

1. What Shipping Methods are Available?
We offer standard, 2nd-day delivery options depending on your location. Shipping fees and times will be calculated at checkout page. when you placing order on suntechmall.com

2. How do I track my order?
Once your order is confirmed, you’ll receive a confirmation email with details about your current order. also we send you courier slip with tracking number & You can use this number to track your order status directly the the courier website.

3. What is your return policy?
Ask from customer support through the chat option or with email. our team will guide you the return policy for the specific item.

4. How can I cancel my order?
It is so easy to cancel your current order. Use WhatsApp chat, Inform Suntech Mall team to cancel your current order.

5. What payment methods do you accept?
Currently we accept Direct bank transfer, Cash on Delivery payment method, & we are working on more payment methods.

6. How do I contact customer support?
You can reach out to our customer support team through the “Contact Us” page, or by email and phone, & through the WhatsApp Chat. we’ll be happy to assist you.

For any other questions, feel free to explore our website or get in touch with our support team!